Gambling at gibaji should always be a form of entertainment — never a source of stress or financial pressure. This page outlines the tools, resources and guidelines available to every Bangladeshi player who wants to keep their gaming experience healthy and within control.
gibaji provides every registered player with a suite of responsible gaming tools, accessible at any time from your account settings or via our 24/7 support team.
Set daily, weekly or monthly deposit caps in Bangladeshi Taka (৳) to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately and can only be reduced — not increased — without a mandatory 48-hour cooling-off period.
Define a maximum playing session duration. When your session reaches the limit you have chosen, gibaji will display a clear reminder and log you out automatically if you choose to enable automatic logout alongside the time limit.
Take a short break from gambling without closing your account. Time-out periods range from 24 hours to 6 weeks. During a time-out, your account remains intact but login and deposits are blocked. You may not cancel a time-out once it has been activated.
If you feel gambling is harming you, request a self-exclusion for a minimum of 6 months or permanently. During self-exclusion, all access to the platform is blocked. gibaji will honour your request within one hour of confirmation and will not send you any promotional communications.
Enable periodic on-screen notifications that appear at intervals you choose (every 30, 60 or 90 minutes) to remind you how long you have been playing and how much you have wagered during the current session. Awareness is the first step toward control.
Our player support team is available around the clock — including Bangladesh Standard Time peak hours — via live chat on the platform or by email at [email protected]. Any responsible gaming request submitted to support will be treated as the highest priority, regardless of queue time.
Problem gambling can develop gradually and is often difficult to recognise from the inside. gibaji encourages all players to regularly reflect on their gaming habits. The warning signs below do not necessarily mean you have a gambling problem — but if several of them resonate with you, it may be time to take a break or seek support.
Remember: Seeking help is a sign of strength, not weakness. Our support team will never judge you. Your responsible gaming requests are handled with complete confidentiality.
Contact our support team immediately via live chat or email at [email protected]. We are here 24/7, every day of the year, Bangladesh Standard Time.
Reflect honestly on the following questions. If you answer "yes" to two or more, we strongly encourage you to use one of gibaji's responsible gaming tools or to speak with our support team.
Scoring: If you answered "yes" to 1 question — monitor your habits and consider setting deposit or time limits. If you answered "yes" to 2 or 3 questions — we recommend using the time-out feature and speaking with our support team. If you answered "yes" to 4 or more questions — please consider activating self-exclusion and seeking professional support. You can contact us immediately at [email protected].
At gibaji, responsible gaming is not an afterthought or a compliance checkbox — it is a core pillar of how the platform is designed and operated. gibaji was built from the ground up to serve Bangladeshi players who enjoy cricket betting, casino games, and slots as a form of leisure entertainment. We believe that gambling is most enjoyable when it is done within clear personal limits, with a full understanding of the risks involved.
We are committed to providing every player with the information, tools and support they need to keep their gambling experience positive. This means making responsible gaming features easy to find and quick to activate, training our support team to handle player welfare concerns with empathy and urgency, and ensuring that the 18+ age restriction is strictly enforced at every level of our platform.
gibaji operates on a strict 18+ policy. No person under the age of eighteen (18) years is permitted to register, deposit or participate in any gambling activity on this platform. This rule is non-negotiable and is enforced at the point of registration through our Know Your Customer (KYC) process, which requires valid identity documentation from every player before withdrawal privileges are granted.
If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may have accessed a gambling site, we strongly encourage you to:
Any account found to belong to a person under the age of 18 will be permanently closed without appeal, and all funds will be returned to the source mobile wallet following required AML verification.
Deposit limits are one of the most effective responsible gaming tools available, because they address the financial risk of gambling before it occurs. On gibaji, you can set a personal deposit limit in Bangladeshi Taka (৳) for any of three time frames: daily, weekly or monthly.
To activate or adjust your deposit limit, log in to your gibaji account and navigate to Account Settings, then select Responsible Gaming. From that menu you can set your preferred limit for each time frame. Once a limit is set:
Tip: When setting a deposit limit, start with an honest assessment of your monthly disposable entertainment budget. A good rule of thumb used by many responsible players is to treat the gambling budget the way you treat a cinema or dining-out budget — a fixed leisure allowance, not a financial investment with an expected return.
Sometimes a short break is all you need to regain perspective on your gambling habits. gibaji's time-out feature allows you to pause your account for a defined period without permanently closing it. Available time-out durations are: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks and 6 weeks.
During a time-out period, you will not be able to log in to your account, make deposits, place bets or access any casino games. Any pending bets placed before the time-out was activated will be settled normally; withdrawals of any winnings from those bets can be processed once your time-out expires. gibaji will suppress all promotional communications to your mobile number and email for the duration of your time-out.
Time-out requests submitted through account settings take effect within one hour. Time-out requests submitted to our support team via live chat are processed immediately. Once a time-out is active, it cannot be cancelled or shortened — it must run its full course.
Self-exclusion is the most powerful responsible gaming tool available on the gibaji platform. If you feel that your gambling is out of control, or that a longer break is necessary for your wellbeing, gibaji's self-exclusion option allows you to block yourself from accessing the platform for a substantial period of time.
Available self-exclusion periods are: 6 months, 1 year, 2 years, 5 years, and permanently. To request self-exclusion, contact our support team via live chat or email — the process takes less than five minutes and your exclusion is activated within one hour of your confirmed request.
What happens when you are self-excluded from gibaji:
Important: Self-exclusion is a serious commitment and gibaji will enforce it strictly. If you attempt to create a new account during a self-exclusion period, that account will be closed and any deposits returned. We take player welfare obligations seriously and will not allow excluded players to circumvent this protection.
One of the most important principles of responsible gambling is understanding what gambling actually is: a form of paid entertainment with a house edge, not a reliable source of income. Every game on gibaji — whether it is cricket betting, a live dealer table, a slots reel, or a card game — is governed by mathematical probabilities that give the house a statistical advantage over time.
This does not mean you cannot win — players win every day on gibaji. It means that over a large enough number of bets, the expected outcome for any player is a net loss. The games are designed to be entertaining, with the possibility of exciting wins along the way. When you approach gambling with that mindset — as entertainment with a fixed entertainment budget — it remains enjoyable and sustainable. When you begin to rely on it as income, or to chase losses in pursuit of profit, the risk of harm increases significantly.
gibaji encourages all players to set and stick to a session budget before they begin playing. Decide in advance how much you are willing to spend, treat that amount as the cost of the entertainment, and stop when the budget is reached — regardless of whether you are ahead or behind.
If you are concerned about the gambling habits of someone in your family or social circle in Bangladesh, there are steps you can take to help. Start by choosing a calm, private moment to express your concern honestly and without judgment. Avoid confrontational language; instead, focus on specific behaviours you have observed and how they have affected you and others around you.
Encourage the person to use the responsible gaming tools available on gibaji or any other platform they use. Offer to help them contact gibaji support to set limits or request exclusion — sometimes taking that first step is easier with support from someone they trust. If the situation is serious, professional counselling services are available in major Bangladeshi cities including Dhaka, Chittagong, Sylhet, Rajshahi and Khulna.
If you want to activate any of the responsible gaming tools described on this page, or if you simply want to talk to someone about your gambling, our support team is ready to help. All responsible gaming requests are treated as the highest priority — they go to the front of our support queue, ahead of standard account and technical queries.
You can reach us through:
All responsible gaming communications are handled with strict confidentiality. Your request will not be visible to other players, and your personal situation will not be discussed with anyone outside the gibaji support and compliance teams.
Set daily / weekly / monthly caps in ৳ from your account settings.
Pause access for 24 hours up to 6 weeks. Cannot be cancelled once active.
Block your account for 6 months to permanently. Contact support to activate.
Set a max session length with automatic logout when your time is up.
Our support team is available 24/7. Email us or use the live chat button within your account.
When played within your means, gibaji offers an exciting range of cricket betting, premium slots, and live casino games — all with instant deposits via bKash and Nagad. Set your limits, play smart, and enjoy the experience.